FLEXIBLE, PROFESSIONAL, AFFORDABLE.
ACCREDITED COURSES | SKILLS DEVELOPMENT | SHORT COURSES
Do you have a special need? Maybe a short course on some topics relevant to your business. If your not sure what you want or what is available, we can visit you and discuss your specific needs. We can then tailor the training to provide better efficiency to your business, ultimately saving you money.
We may have some online learning options which will allow your staff to learn new skills at their pace and convenience. There is also the option of Recognition of Prior Learning to allow eligible staff members a short cut to a required accredited qualification.
PERSONALISED CARE, QUALITY DRIVEN.
DOME is a Registered Training Organisation Number 4430 (Ages 17+). Registered Training Organisations are Government-approved providers of nationally recognised training. RTOs are recognised as providers of quality training and are authorised to issue nationally recognised qualifications.
CUSTOM ONSITE TRAINING | TRAINING VENUES | ONLINE TRAINING
Whilst we can deliver full qualifications in the classroom, we are also flexible in the types of training and the methods of delivery.
- Delivered in-house at your location and scheduled when you need it, customised onsite training is a flexible and quality training solution.
- DOME courses are delivered in various locations; Adelaide, Goolwa, Mt Barker, Murray Bridge, Strathalbyn and Victor Harbor.
- Online learning provides a dynamic learning option that is convenient and time-saving.
DOME SHORT COURSES
How about building your current admin staff skills with some specialised accredited units that will improve their efficiency and save you money?
FOR YOUR CUSTOMER SERVICE STAFF
DELIVER & MONITOR A SERVICE TO CUSTOMERS is designed to improve the customer service of your staff which improves your customer retention and assists in attracting new customers. This short course demonstrates how to identify customer needs, deliver a service to customers, and monitor and report on service delivery so you can track and improve on your service to customers.
PROCESS CUSTOMER COMPLAINTS is a short course which explains how to respond to complaints, how to refer complaints and how to exercise judgement to resolve customer complaints.
FOR YOUR ADMINISTRATION STAFF
DEVELOP KEYBOARDING SPEED & ACCURACY is a simple keyboarding course that will improve your staffs speed and accuracy.
DESIGN & PRODUCE BUSINESS DOCUMENTS is for those businesses that are growing and need to formalise some of their procedures. This short course shows how to select and prepare resources for business documents, how to design the document, then produce and validate the document.
CREATE ELECTRONIC PRESENTATIONS will allow your staff to design a presentation by identifying the objective and how the message needs to be delivered to achieve that objective. Then using the latest software create a presentation that is effective, concise and memorable.
FOR YOUR ACCOUNTS STAFF
PROCESS PAYROLL course details the processes of recording payroll data, preparing the payroll and how to handle payroll enquiries.
PROCESS ACCOUNTS PAYABLE & RECEIVABLE covers the areas of maintaining financial journal systems, preparing bank reconciliations, maintaining accounts payable and accounts receivable systems, processing payments for accounts payable, preparing statement of accounts receivable, and most important of all, following up outstanding accounts.
MAINTAIN A GENERAL LEDGER will show your staff how to process journal entries and prepare a trial balance.
PRODUCE SPREADSHEETS will demonstrate how to select and prepare resources for a spreadsheet. Plan the spreadsheet design, then create the actual spreadsheet. Using the spreadsheet data you can then produce simple charts for presentations and effective analysis of results.
For more information on these training options and a quote, please Contact Us and ask for our Training Administrator.FULL LIST OF DOME COURSESREGISTER YOUR INTEREST